At Haruka, we want you to glow with confidence! 💖 Because our products are for personal care, we maintain strict hygiene standards to keep everyone safe and beautiful. 🧴✨
We accept returns on items initiated within [10] days of delivery. To be eligible:
Unopened Only: Items must be in their original, unopened, and plastic-wrapped packaging. 📦
Safety First: For health and hygiene reasons, we cannot accept returns on products that have been opened, swatched, or used. 🙅♀️
The following items are Final Sale:
✨ Opened makeup, skincare, or hair care.
🧼 Beauty tools (sponges, brushes, or rollers) out of the box.
🏷️ Clearance or "Sale" items.
💳 Haruka Gift Cards.
Experiencing a skin reaction or not vibing with a formula? We want to help! Contact us at [haruka.customer@gmail.com] within 14 days. We may offer a store credit or exchange to help you find your perfect match. 🤝✨
Email Us: Send your order number and a photo of the unopened product to [haruka.customer@gmail.com]. 📧
Pack It Up: Once approved, we’ll send you the return instructions. 🛍️
Shipping: Customers cover return shipping costs. We recommend using a tracked service to ensure it reaches us safely! 🚚
Did your order arrive with a broken seal or cracked glass? Oh no! Please notify us within 48 hours of delivery. Send a photo of the damage, and we will send a fresh replacement at no extra cost to you! 🎀📦
Once we receive and inspect your return, we’ll send you an update. Approved refunds go back to your original payment method within 5–10 business days. 💳✨
Questions? Reach out to our beauty experts at [haruka.customer@gmail.com! 🌸